Comment your own abbreviations below and I’ll add them to the list and hopefully we can help others improve their note-taking skills.
I’ll make two lists: a general English one and medical English one. Here is a list of abbreviations I always use when handwriting (and sometimes even when typing). These are meant to be INSPIRATION for you to develop your own system for faster note-taking: this is not a “formula” that you have to follow by any means! The use of proper abbreviations can really speed up your note-taking process, but besides the ones you’ve grown up using, how do you discover new ones? I decided to compile a list of the ones I use, and hope you find some useful ones for yourself. But we have also devised a shortened list, based on commonly used abbreviations that you should seriously consider implementing in your call centre.General and Medical Abbreviation Suggestions and Inspiration
We have compiled a list of 541 of contact centre abbreviations, which is available to download in Excel format. Another would be RCVD = Received, which highlights how you can instead simply remove the vowels from any given word or phrase.Īcronyms, including CTI = Customer Telephoned In, are also useful to shorten phrases by initialising them, as well as short codes such as ~ = approximately, which replace their word equivalents. These abbreviations include acronyms, short code and shorthand replacements for commonly used words and phrases in the call centre.įor example, CUST = Customer would make an ideal shorthand replacement as you have reduced the length of the word. It can be a great method to help your advisors to shorten wrap time, which is an important time period for call centre advisors to complete after-call work (ACW).ĪCW includes duties such as updating the contact centre system with the previous caller’s resolution, reporting their next steps and ordering any relevant notes and details.įor more call centre terms, have a look at Contact Centre Jargon and Terminologies. Here is a list of abbreviations that can be used for speed-typing notes into the customer system.
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